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Health Complaints Commissioner Victoria

The Victorian Health Complaints Commissioner is an independent and impartial statutory body that derives its powers and functions from the Health Complaints Act 2016.

Vision and mission

The Victorian Health Complaints Commissioner works with all Victorians towards safe and ethical healthcare through their commitment to independent, impartial and effective complaint handling and regulatory action.

How Victorian Health Complaints Commissioner can help

Their purpose is to facilitate complaint resolution and protect the public from harm by enhancing the quality and safety of health services.

Information lines / help lines

• Call the Customer Support Line on 1300 582 113 Mon to Fri, 9am to 5pm AEST
• Make a complaint online here

Recommended links

• Home page (opens in a new window)
  hcc.vic.gov.au
• What to expect from a health service (opens in a new window)
  hcc.vic.gov.au
• Our Process (opens in a new window)
  hcc.vic.gov.au
• Frequently Asked Questions (opens in a new window)
  hcc.vic.gov.au
• Orders and Warnings (opens in a new window)
  hcc.vic.gov.au

Last reviewed: April 2022

Information from this partner

Found 6 result s

About complaints | Health Complaints Commissioner

If you’re not satisfied with your health service provider, it’s OK to raise your concerns with them directly.

Read more on Health Complaints Commissioner Victoria website

What to expect from a health service | Health Complaints Commissioner

What to expect from a health service

Read more on Health Complaints Commissioner Victoria website

Health records: Individuals | Health Complaints Commissioner

Health records: Individuals

Read more on Health Complaints Commissioner Victoria website

Frequently asked questions | Health Complaints Commissioner

Frequently asked questions

Read more on Health Complaints Commissioner Victoria website

Case studies | Health Complaints Commissioner

Read more on Health Complaints Commissioner Victoria website

MAKE A COMPLAINT | Health Complaints Commissioner

MAKE A COMPLAINT

Read more on Health Complaints Commissioner Victoria website